Intent Recognition Specialist

Genesis10 is currently seeking a n Intent Recognition Specialist with our client in the financial industry located in Charlotte, NC and Kennesaw, GA. This is a 12+ month contract position.

Responsibilities:

• Responsible for building and maintaining machine learning models to identify end user intent for a multi-channel Virtual Assistant
• Understand the intent portfolio for NLU across domains (e.g., technology, human resources) and how it maps to conversation design for web, mobile, and voice channels
• Identify and build appropriate datasets to train and test machine learning models for intent classification and speech recognition
• Develop tools and telemetry that can measure/monitor accuracy and performance and update the models accordingly throughout development lifecycle
• Develop disambiguating and error handling strategies as the virtual assistant scales
• Monitor conversations in the application to identify underperforming content and develop solutions to improve the performance
• Collaborate with data scientists, product owners, UX researchers, and engineers to build out the 'brain” of the virtual assistant

Requirements:

• Experience with conversational interfaces and natural language processing
• Experience training machine learning algorithms for data classification and/or speech recognition
• Experience improving intent recognition of a data classification model
• Experience with python
• Unique skillset in computational linguistics and technical experience
• Familiarity with LLMs
• Familiarity with using version control technologies such as git, svn, or JIRA
• Experience in DevOps and Agile methodology
• Strong analytical and troubleshooting skills

Job Requirements: